Frequenty Asked Questions

What is Palliative Care?

Palliative care is a resource for anyone living with a serious illness. Our objective is to improve your quality of life by creating a care plan that matches your individual goals, values, and beliefs. We focus on symptom management, advance care planning, and coordinating care with your primary care physician. Palliative care is an extra layer of support that works side by side with your current health care team.

What services are included?
We provide recommendations for managing your symptoms, education about disease progression, and additional resource material. We’ll discuss goals of care, as well as your advance care planning.

We do not provide prescriptions, emergency care, primary care visits, or in-home skilled services.

How is it paid for?
We will bill Medicare Part B, Medicaid, or private insurance. Co-pays may apply based on your individual plan. Please refer to your insurance plan or call our team for guidance.
How are appointments scheduled?

We use block scheduling for appointments. The morning block is from 9 a.m. to noon and the midday block is from 11 a.m. to 2 p.m. This allows for more flexibility when a patient is unexpectedly in the emergency room or a patient needs a pop-up visit.

The nurse practitioner will call you on the day to let you know that she is at the appointment before you and that you are next to be seen. You must answer your phone on the day of the visit. If the nurse practitioner has to leave a message, please call back and let her know that you are available. If she does not receive a call back, you will be passed in line and will be rescheduled with our care coordinator.

What will I need for my appointment?
Please have your medication list available for review.

If a patient is unable to make their own decisions, the decision maker/DPOA is required to attend the visit (except where prohibited by facility or COVID restrictions).

We ask that you please keep any unruly pets contained during the visit.

What should I expect during the visit?
Once the nurse practitioner arrives, she will ask you about your recent medical history and who your primary care provider is. She will provide a palliative consult, including reviewing your medication list and dosages, and asking about your symptoms. She’ll perform a physical exam and then invite an open discussion to learn more about your goals of care, your values and beliefs.

You can expect her to ask about your feelings and preferences on topics such as hospital trips, specialists, treatment options, hospice care, and life sustaining options. She’ll go over advance care planning with you as well.

After speaking and learning more about you, she’ll provide you with education and recommendations for care. She will also send your primary care provider a copy of the visit notes for coordination of care.

Still have questions? Please call 734.464.7810 or request more information.