Frequenty Asked Questions

Palliative care is a resource for anyone living with a serious illness. Our objective is to improve your quality of life by creating a care plan that matches your individual goals, values, and beliefs. We focus on symptom management, advance care planning, and coordinating care with your primary care physician. Palliative care is an extra layer of support that works side by side with your current health care team.

We do not provide prescriptions, emergency care, primary care visits, or in-home skilled services.

We use block scheduling for appointments. The morning block is from 9 a.m. to noon and the midday block is from 11 a.m. to 2 p.m. This allows for more flexibility when a patient is unexpectedly in the emergency room or a patient needs a pop-up visit.

The nurse practitioner will call you on the day to let you know that she is at the appointment before you and that you are next to be seen. You must answer your phone on the day of the visit. If the nurse practitioner has to leave a message, please call back and let her know that you are available. If she does not receive a call back, you will be passed in line and will be rescheduled with our care coordinator.

If a patient is unable to make their own decisions, the decision maker/DPOA is required to attend the visit (except where prohibited by facility or COVID restrictions).

We ask that you please keep any unruly pets contained during the visit.

You can expect her to ask about your feelings and preferences on topics such as hospital trips, specialists, treatment options, hospice care, and life sustaining options. She’ll go over advance care planning with you as well.

After speaking and learning more about you, she’ll provide you with education and recommendations for care. She will also send your primary care provider a copy of the visit notes for coordination of care.